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CommunityCrafts: Changing the Laundry Experience
Concept Experience Design (2014)
Design Research, Concepting, Interaction Design, Design, Photography, Illustration
University of Washington
Team Leader: John Rousseau
Research Team: Abigail Steinem, Scott Ichikawa, Shaghyaegh Ghassemian, Ryan Moeck, Kun Xu
Design Team: Abigail Steinem & Scott Ichikawa
CommunityCraft was created in collaboration with Scott Ichikawa (IxD) to change the experience of washing your clothes at a laundromat. Extensive research (both secondary and primary) into areas that influenced and directly related included: history, hardware, customs, detergents, transportation, and the humans that do their laundry in the public sphere: The Laundromat.
Through the findings of the research and extensive ideation, CommunityCraft was developed. It leverages itself on key research insights from the field to bring about a new experience for the individual, the business, and the community.
Initial secondary research was broken down into key areas and performed by the five graduate students in the class to immerse us as quickly as possible into the world of laundry. This initial research allowed us find out what had been done in this problem space before and what the current trends included.
The findings from the secondary research was collected and put together on boards to allow for discussion and to start connecting overlapping and repeating issues that arose within the problem space of laundry.
Next came field research both in the home and in laundromats. These observations were collected and synthesized multiple times to distill all the research into Key Insights that would guide and move our design process forward.
After several weeks of research, as a class we arrived at 7 Key Insights that allowed for each student to individually (or in partners) approach 2-3 of these insights and design a project that would address these insights and ultimately create a product, service, artifact, etc. that would change the overall experience of doing the mundane, but necessary activity of laundry.
Below is the additional research and design process involved in the project CommunityCrafts that addresses laundry in the public sphere (laundromats). It is the collaborative effort between myself and Scott Ichikawa, a fellow classmate.